TERMS AND CONDITIONS________________________________________________________________________________________________
For General Questions / Sales / Service
Phone Number: 916-939-3400 or 1-800-878-2487
Accepted Forms of Payment:
Credit Cards - Otto Arc Systems, Inc. ONLY accepts Visa and Mastercard as forms of credit card payment for goods sold.
Wiring Transactions - Otto Arc Systems, Inc. accepts transfer of funds through bank wires for payment of goods sold. Please contact us for wiring information.
Checks - Otto Arc Systems, Inc. accepts business checks as forms of payment for goods sold.
Payment term for Otto Arc Systems, Inc. is Net 30. Buyer will pay Otto Arc Systems, Inc. in full on or before the 30th calendar day (including weekends and holidays) of when the goods (products or services) were dispatched and provided by Otto Arc Systems, Inc. Transit time is included when counting the days, i.e. a purchase in transit for 7 days before receipt has just 23 additional days until payment is due. Optional payment terms are available upon request pending the dollar amount of transaction for goods purchased.
Payment terms for NEW Otto Arc Systems, Inc. customers is by Pre-Payment ONLY by any of the above forms of payment. Buyer will pay Otto Arc Systems, Inc. in full on or before the goods (products or services) are dispatched and provided by Otto Arc Systems, Inc. Optional payment terms are available upon request pending the dollar amount of transaction for goods purchased.
Payment terms for Overseas Otto Arc Systems, Inc. customers is by Pre-Payment ONLY by any of the above forms of payment. Buyer will pay Otto Arc Systems, Inc. in full on or before the goods (products or services) are dispatched and provided by Otto Arc Systems, Inc. Optional payment terms are available upon request pending the dollar amount of transaction for goods purchased.
Prepay and Add:
Otto Arc Systems, Inc. currently uses UPS for the shipping of goods (products) sold. The shipping/freight cost is added to the total amount due to Otto Arc Systems, Inc. at the time of billing/final invoice with assigned payment term.
For products purchased on pre-payment terms, an estimated freight charge is applied to billing/invoice. Additional shipping/freight charges can/may be applied pending time of final shipment of goods (products).
Otto Arc Systems, Inc. can provide the shipping of goods (products) sold to the receivers account. Carrier name and account information is needed upon the request for goods (products) ordered.
MACHINE WARRANTY / REPAIRS
Warranty is twelve months (12mo) 1 Year Warranty from date of purchase. Please review below information or refer to your owner’s manual for a complete outline of the warranty.
FOR A PERIOD OF ONE YEAR FROM THE DATE OF PURCHASE THIS MACHINE IS UNDER WARRANTY. THIS DOES NOT INCLUDE TOOL BITS OR OTHER CONSUMABLE ITEMS.
WARRANTY DOES NOT APPLY IF:
1) REPAIRS OR ATTEMPTED REPAIRS HAVE BEEN MADE BY PERSONS OTHER THAN OTTO ARC PERSONAL, OR AUTHORIZED SERVICE REPAIR PERSONNEL.
2) REPAIRS ARE REQUIRED BECAUSE OF NORMAL WEAR.
3) THE TOOL HAS BEEN ABUSED OR INVOLVED IN AN ACCIDENT.
4) MISUSE IS EVIDENT, SUCH AS CAUSED BY OVERLOADING THE TOOL BEYOND ITS RATED CAPACITY.
THE TOOL HAS BEEN USED AFTER PARTIAL FAILURE, OR THE TOOL HAS BEEN USED WITH AN IMPROPER ACCESSORY.
5) MOTOR WILL NOT BE COVERED IF DAMAGE IS CAUSED BY NOT USING OILER/MISTER WHILE USING.
F.O.B point is Otto Arc Systems, Inc. / EXWORKS from El Dorado Hills
Quotes do not include taxes or custom charges. Any taxes or assessments paid by Otto Arc must be reimbursed by the buyer.
TRAINING ON-SITE / OFF-SITE
Training is available at Otto Arc Systems, Inc. or at the buyer’s location (facility).
Training at Customer’s Location:
Normal work day is 8 hours per day Monday thru Friday. Please note below the travel time cost to and from customer’s location. If overtime is required, it is billed out at our overtime rate. Customer is responsible for all field technician costs.
Rates for field technician will be billed at the following rate:
a) Weekday Rate:per hour - Min: 4 hours
b) Weekend Rate: per hour - Min: 8 hours
c) Overtime Rate: after 8hr. 1 ½ time regular rate
d) Weekend Stay: per day
e) US Holiday: per day
f) Travel Day: per hour
g) Travel Charges: Air fare, ground transportation and hotel cost shall be billed at actual cost. Meals shall be billed out at cost determined per day. If technician is required to drive to the customer’s location, facility or job site mileage will be billed per mile, plus cost for tolls.
h) Training Delays: If field tech is at job site and unable to work due to weather, power loss, missing equipment, etc. per day charge will apply.
Training at Otto Arc Systems, Inc. Location:
Normal work day is 8 hours per day Monday thru Friday. Normal hours are 8am to 5pm., with 1 hour lunch. Training is billed per day. Overtime will be billed at per hour charge. All weekends are billed at determined per hour cost.
• It is the customer’s responsibility is to have all required equipment set up and ready for technician.
• Customer is responsible for assuring the availability of power, gases at point of utilization, coolant for welders and any other necessary items required to get equipment running.
• Otto Arc will be able to provide assistance in some of these areas, but does not take any responsibility for them.
• At no time is Otto Arc personally responsible for any equipment, or damage done by other persons during training or while at the customer’s job site or location.
Please note that these Terms & Conditions can be changed at any time pending on your company’s needs and requirements. Please contact Otto Arc Systems, Inc. for further details or questions regarding these terms and conditions.
Renting our machines is also a chance to see first-hand, the quality of our equipment!
At Otto Arc Sytems, Inc. we provide our customers with the option to rent equipment. Our rental prices are based on a weekly or monthly rental. We also have a “rent to own” option for our customers who would like to purchase the particular equipment rented, our minimum rental period is one week. Training on Otto Arc equipment is also available (see Terms and Conditions).
For further details on our rental program, please contact your sales representative or call our office direct.
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